FAQs

Find quick answers to the most common questions about RuleHook, rule behavior, integrations, and troubleshooting.

Why are no shipping rates showing up at checkout?

This usually happens when:

• All shipping methods are hidden by active rules
• Your store hasn’t synced recently and shipping methods are outdated
• Your integration (Shopify or WooCommerce) is not connected properly

Use the Evaluation Logs or the Checkout Simulator to simulate the checkout and verify which rules are triggering.

Can I apply multiple rules to the same shipping method?

Yes. RuleHook allows rule chaining. All matching rules will apply in order of their priority.
If multiple rules affect the same shipping method, later actions may override earlier ones.

Use the priority field to control the order in which rules are evaluated.

How do I rename a shipping method?

Create a rule with:

• A matching condition (e.g. always true, or based on country)
• An action: Rename Method → “Your New Name”

You can rename default methods like "Standard" or third-party methods like "DHL Express".

Can I hide shipping methods for certain countries?

Yes. Create a rule with the condition:

• Shipping Country is → [Choose countries to exclude]

Then add the action:

• Hide Shipping Method → [Choose the method]

This is useful for restricting carriers that don’t support certain destinations.

How do I offer free shipping above a certain amount?

Use these settings:

• Condition: Cart Total → greater than → $50
• Action: Set Shipping Cost → $0 for method “Standard Shipping”

You can also rename the method to “Free Shipping” for clarity.

Do I need Shopify Advanced plan?

Yes — Shopify only allows custom rates via CarrierService API, which is available on:

• Advanced Plan
• Plus Plan
• Or by request (if you pay for annual billing)

If your plan doesn't support CarrierService, RuleHook will notify you and let you retry after upgrading.

Can I test rules before going live?

Absolutely. Use the Checkout Simulator inside RuleHook:

• Select products, weights, and shipping address
• Simulate checkout conditions
• Preview which rules apply and what actions are triggered

It’s the safest way to validate rule behavior.

What happens if two rules conflict?

The rule with the higher priority (lower number) applies last and can override earlier rules.

For example:

• Rule A sets cost to $10
• Rule B sets cost to $5 and has higher priority
  → Final cost is $5

Use priorities strategically to control fallback and exceptions.

Can I use RuleHook on multiple stores?

Yes. Each plan supports a different number of stores. You can manage them independently from your RuleHook dashboard, each with its own rules, integrations, and sync settings.

How do I contact support?

Email us at [email protected]
We respond within 1–2 business days.